Redesigning your Job

Job redesigning is an interesting topic to me, having just began working in a customer support role where I feel that I have more skills and knowledge to offer. I work as a customer support executive at an electrics firm. In this role, my key tasks include, responding to clients’ questions and complaints, advising them how to use the products, and handling warranty and refund issues. Essentially, I bring the company and the customer closer to each other, by ensuring that the relationship between the customer and the company goes beyond simply taking orders and selling. Creating a good relationship is key to customer loyalty.